At CosmoPoster.com, we strive for customer satisfaction. Due to the nature of digital products, refunds are issued under specific circumstances:
Eligible Refunds
Refunds may be granted if:
- The file is incorrect (e.g., wrong star map).
- The download fails due to technical issues.
Non-refundable Items
Refunds will not be issued for:
- Change of mind after purchase.
- Compatibility issues with unsupported devices/software.
Refund Procedure
- Contact us at [email protected] within 7 days of purchase.
- Provide proof of purchase and details about the issue.
- Refunds will be processed within 10 business days upon approval.
For further inquiries regarding our refund policy, please contact us at [email protected].